§ 01 · Compete responsibly
Boadman is a skill-based esports platform. The coins you stake have real-world value. We want competition to be fun — but only if it stays healthy. Only stake what you can afford to lose. If you ever feel play is affecting your wellbeing, your finances, your relationships or your work, take a break.
§ 02 · Free, confidential help in the UK
The following services are independent of Boadman and offer free, confidential support:
- GamCare — free 24/7 helpline + chat at gamcare.org.uk. Helpline: 0808 8020 133.
- BeGambleAware — information, advice and support at begambleaware.org. Helpline: 0808 8020 133 (operated by GamCare on their behalf).
- National Gambling Helpline — 0808 8020 133, 24 hours, free from landlines and mobiles.
- Gamblers Anonymous UK — gamblersanonymous.org.uk for peer-support meetings near you.
§ 03 · What we do at the platform level
- 18+ age gate at sign-up; verified through KYC L1.
- Closed-loop redemption — funds return only to your verified bank account in your legal name. The platform cannot be used to move money for someone else.
- 48-hour prize hold — every prize is held for 48 hours before becoming spendable, allowing complaints from other participants and giving you a brief cooling-off window.
- AML monitoring — unusual deposit / redemption patterns are flagged for MLRO review. If you spot patterns in your own play you'd rather break, contact support.
- No marketing pressure — we don't promote competitions to users who have opted out of marketing communications.
§ 04 · Taking a break
We don't offer self-service self-exclusion in v1. If you'd like a break, contact support@boadman.com and ask for an account suspension. Our admin team will:
- Suspend sign-in on your account for a period you specify.
- Preserve your coin balance (no automatic forfeiture).
- Re-enable on your request after the period ends, with a 24-hour cooling-off before redemptions resume.
§ 05 · Help someone else
If you're concerned about a friend or family member's play, GamCare's helpline (0808 8020 133) supports family and friends as well as players. You can also email support@boadman.com if you have specific concerns about a Boadman account; we cannot share that person's details with you but we can act on safeguarding concerns.
§ 06 · Contact
Questions about this page or about responsible play more broadly: support@boadman.com. For genuine gambling-harm concerns please use GamCare or BeGambleAware first.